View Requests - 26 found

Sidewalk Repair at 9200 Hunters Trce

Sidewalk is not ADA compliant
OPEN 8 months ago #20-00184807

Sidewalk Repair at 10109 Chestnut Ridge Rd

2 Sidewalk cement slabs as they traverse the property line between 10109 and 10113 Chestnut Ridge Rd were removed during utility repair well over a year ago. Loose pea Gravel and what looks like oil and or road tar were placed in the void...
CLOSED Completed. From: Martinez, Adriana Sent: Thursday, April 25, 2019 10:06 AM To: 'fkilleavy@msn.com' Subject: Thank you for contacting City of Austin, Street & Bridge Operations Hello, Mr. Killeavy: Thank you for contacting Public Works Department, Street & Bridge Operations, regarding CSR # 19-00109197. We generated work order number 19-130547 in reference to your citizen inquiry on a timeframe for final restoration of the concrete sidewalk repair at 10109 Chestnut Ridge Rd. We confirmed that Austin Water has submitted Ticket # 18-318502 for the permanent repair. At this time, it is currently under review to be expedited. Our current estimated time for expedited requests for final restoration is 8-12 weeks, weather permitting. If it any time the current damages become a hazard to the public, please contact me directly or our dispatch staff so we can ensure our maintenance crew responds accordingly and make the area safe. If you have any questions or concerns, please don��t hesitate to reach out. We appreciate your patience and understanding as we are working towards resolving your request. Thank you, Adriana Martinez Customer Service Representative Street & Bridge Operations Public Works Department Office | (512) 974-7076 | Email | adriana.martinez@austintexas.gov This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. . - about 1 year ago #19-00109197

Sidewalk Repair at 1846 Rogge Ln

SW cut corner needs to be repaired (uneven and loose
CLOSED Completed. We received your request and confirmed that Austin Water has submitted Ticket # 18-472155 for the permanent repair. At this time, it has been assigned to our inspector to complete their assessment and submitting their measurements for the permanent repairs. Please allow 2-4 months for the permanent repairs to be completed, weather permitting. If you have any questions or concerns, please contact the division��s customer service representative, Adriana Martinez, either by phone (512)974-7076 or by e-mail adriana.martinez@austintexas.gov Thank you. - 7 months ago #18-00420328

Sidewalk Repair at 800 Highland Ave

Caller stated that the sidewalk was previously broken and then filled with black tar and it is unacceptable and is wanting someone to go out to fix it. Caller would like a callback regarding the issue.
CLOSED Completed. We��ve received your request and confirmed that Austin Water has submitted Ticket # 18-441520 for the permanent repair. At this time, it has been assigned to our inspector to complete their assessment and submitting their measurements for the permanent repairs. If you have any questions or concerns, please contact the division��s customer service representative, Adriana Martinez, either by phone (512)974-7076 or by e-mail adriana.martinez@austintexas.gov Thank you. - 7 months ago #18-00412399

Sidewalk Repair at 4200 Bowstring Cv

The asphalt patch is only a temporary fix. This is not correcting the sinking sidewalk issue.
CLOSED Completed. From: Martinez, Adriana Sent: Wednesday, June 13, 2018 1:44 PM To: 'annette.espinoza@ey.com' Subject: Thank you for contacting City of Austin, Street & Bridge Operations Hello, Annette Espinoza: We��ve received your request regarding the sidewalk repair at 4200 Bowstring Cove. We��ve generated reference number 18-220264 with our department for your records. Upon review, it has been confirmed that the cause of the elevation of the sidewalk is from weathering, which is beyond our control. At this time, since this is not caused by a utility repair, it has been added to the sidewalk maintenance list. Unfortunately, we do not have an estimated time frame for repair as it has been suspended due to funding. Once we receive this funding at an unknown date, we will begin to work on our maintenance list and proceed on the requests in the order in which they were received in. Please know we acknowledge your concerns and have documented this for future reference. In the event that the sidewalk in question increases elevation, creating a trip hazard, please contact me as soon as possible so that I may have the sidewalk maintained for safety purposes. If you have any additional questions or concerns, please feel free to contact me as I will be more than happy to assist you. Thank you, Adriana Martinez Customer Service Representative Street & Bridge Operations Public Works Department Office | (512) 974-7076 | Email | adriana.martinez@austintexas.gov This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. . - 7 months ago #18-00174061

Sidewalk Repair at 2632 Ridgepoint Dr

received via 311 email Hi -The Sidewalk in-front of our both of our Driveway's have extensive cracks and damage, Im looking to have this replaced or fixed. House of Torment 2632 Ridgepoint Dr Austin TX 78754. Please advise the next steps...
CLOSED Completed. From: Martinez, Adriana Sent: Thursday, March 23, 2017 3:27 PM To: 'glenn.lenard@13thfloormail.com' Subject: An update on your request: CSR 17-00043071 Good afternoon, Mr. Lenard: My name is Adriana Martinez and I am a customer service representative working with City of Austin��s Street & Bridge Operations. I am writing this in response to your request of a status update on the repairs at 2632 RIDGEPOINT DR, reference number 17-59370. This request has been added to our Master Repair List. At this time, the said list has been placed on hold for further funding. Per our policy, I have to ask if this area is posing any type of hazard to the public. If so, I will submit a request for our maintenance crew to respond and ensure that the area is safe for the public. Please let me know if you have any further questions or concerns and I will be more than happy to assist you. Thank you, Adriana Martinez Customer Service Representative Public Works Department Street & Bridge Operations Office | (512) 974-8777 | Email | adriana.martinez@austintexas.gov . - 7 months ago #17-00043071
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