Submit Electric Vehicle Station Issue Request

A picture is required to submit the service request.

Reporter (will not be shared with public; leave blank to submit anonymously or provide an email to receive automated updates)

Enter as 999-999-9999

Electric Vehicle Station Issue

This service request is used to report an issue with a Plug-In Austin Electric Vehicle charging station. For safety concerns, call 911. To locate a charging station visit For issues with the ChargePoint card or mobile application, visit or call 1-888-758-4389.

Service Level Agreement

Austin Energy will review this service request within 3 business days.


Describe the issue you wish to report including a photo and/or a description.
* Indicates a required field.